Simply contact to return the damaged item along with the original sales receipt to MiaDonna & Co. ![]() Should your stone ever chip or break under ordinary circumstances, we will gladly replace the item at our sole discretion. One guarantee replacement per stone/per order. We may discontinue shapes or sizes and cannot guarantee a replacement of the exact size and shape will be available. If replacement is required, the hybrid stone will be replaced with one of similar size and quality. Every Diamond Hybrid submitted for a guarantee claim will be subject to a physical inspection by and will be subject to a $55 processing fee plus shipping. Please contact us for instructions on how to send your ring to us for setting.Īny and all claims on finished goods or loose stones must be made directly with, must be accompanied by your original sales receipt and certificate of authenticity. We will gladly set the new stone in your setting for $250.00 plus shipping if required. All loose Diamond Hybrid stones set in a third party setting by come with a full guarantee. The Diamond Hybrid Lifetime guarantee is void on all loose stones set by third party jewelers. Any stone setting, resizing or repairing of your Diamond Hybrid jewelry not done by MiaDonna that damages your Diamond Hybrid stone will void your guarantee. While the Diamond Hybrid is incredibly hard, it is not indestructible. Just as with any natural Ruby, Sapphire or Emerald gemstone that does not have the same hardness as a diamond, normal wear and tear is excluded and should be expected. Our Lifetime Guarantee covers any color change or chipping due to manufacturer defects, as seen by the naked eye, for the life of the Diamond Hybrid in ordinary conditions. ![]() However, if something were to happen to your stone, you're completely covered with our Lifetime Guarantee. Our Diamond Hybrid and Lab-Created Gemstones are held to the highest standards before leaving the lab. These characteristics are considered part of the character of the item and should not be considered a defect. Slight irregularities and variations in craftsmanship are unique to each item and should be expected. Please note that each piece of jewelry we sell is handcrafted and made to order. We guarantee no high markups on repairs and guarantee any remake will be at cost. If we receive and find that the damage is not caused by a manufacturing defect, we will notify you and let you know the cost of repair or cost to remake if it is not repairable. Any work done on our rings by third party jewelers voids this guarantee. ![]() If it is not repairable, we will remake at our expense. If your product is damaged due to a manufacturing defect, we will repair at no cost to you. If you believe your product has a manufacturing defect, you are welcome to send it to us for evaluation. We strongly believe that by allowing you to touch, hold and see your finished engagement ring, wedding band or accessory before making your final decision conveys the confidence we have in the quality and beauty of our product, as well as the commitment we have to our customers, society and earth. MiaDonna was created by consumers, so we understand the concern when purchasing online.
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